Technical Help

[davey23]

Hi,

 just been prompted to change my password when I started my PS3. I did not request a password change, has this happened to anybody else? I changed it and logged in ok but I'm a little suspicious. I got an e-mail telling me my password had changed after changing it.

[Kermit1970]

When was the last time you logged in on your Playstation. This was due to the hack. Everyone was prompted to do this

[davey23]

I used it yesterday - nothing to do with the hack

[ScaryHair71]

This has happened to me about 3 times, once within two hours of it working . Intersted in what the reason is,last time was about 3 weeks ago.

[SuperFastZombie]

Hi davy23,

I have had 1 other user mention this to me on Twitter.  I am making some enquiries as to why this has happened and will get back to you once I know more.

Cheers,

SFZ

[davey23]

Thanks SFZ. The weird thing is that PS+ update ran this morning between 6 and 8 with no problem (obviously using my original password). There are no transactions on my account that I don't recognise.

[SuperFastZombie · Accepted solution]

Ok guys I have received some feedback from the Accounts team. 

They have advised that SEN accounts are monitored for any irregular behaviours.  A password reset will be prompted on some occasions as a simple precaution if any potentially irregular activity is identified. 

Unfortunately I cannot go into further detail as this would defeat the point of the security procedures but I can conform that the occasional password reset prompt is normal.

Thanks,

SFZ

[davey23]

Cheers SFZ. i work in IT and I had thought about that, but I can't work out what triggered it. As long as there isn't a problem,I won't worry about it anymore! Thanks for the quick response.

[ScaryHair71]

Well what ever it is you have to do to trigger it I must be flipping good at it. I have never given anyone else any details of my account so it is definitely me doing it. Thanks for the answer.

[Halosian]

I had this happen to me when my network was being weird, the problem was that the message to change password came up but no options after it. This in turn crashed the PS3 and had to switch of the power at the socket as system was completely unresponsive. Switched it back on and got a HDD corrupted message and did the restore, then another system was not turned off correctly message and restored. Working fine now fortunately.

Is this a known crash?